Got a question? Find the answer here
We've collected frequently asked questions and clear answers to help you better understand our service.
General questions:
Here you will find a quick overview about Tarkva's core business, target audience, and billing.
Tarkva builds automation software that takes over repetitive, error-prone manual work for growing businesses and replaces it with systems that run reliably on their own.
Businesses looking to replace manual, repetitive operational processes with something automated and reliable.
Yes. You can customize the wording of notices and labels to match your store's voice. Whatever text is shown frontend is plain page content, so your translation plugin (WPML, Polylang, etc.) can translate it like anything else on your site. The plugin's own admin interface is translation-ready too, so tools like Loco Translate can translate that as well.
There's no separate demo — every purchase includes a 14-day money-back guarantee, so you can try it fully risk-free. Or you can book a consultation and learn more about our services before making a decision.
Subscriptions renew automatically until cancelled; you'll get a receipt by email after each payment. Some products also offer a one-time lifetime option with no recurring billing.
Service details:
Practical details on getting started, usage limits, data accuracy and requirements.
Access is instant. You'll receive a license and access to any downloadable files right after checkout.
Usage can be limited by things like activation count, number of users, or number of sites. Specific details are listed on each product's own page.
Our products calculate figures directly from your own data, so the reporting features are as accurate as the data you have available.
Yes. You can move between plans at any time; changes take effect on your next billing cycle.
Requirements vary by product and are listed on that product's own page.
Support and security:
How we handle support, updates, security, and cancellations.
Yes. Every paid license includes priority support, reachable any time via the contact page.
All payments are processed by Stripe, so your card details never touch our servers. Any account and license data we hold is access-controlled and encrypted in transit.
Yes. An active license includes access to updates. If your license expires you will lose access to updates and your service features will be capped to the free usage limits.
Our products add the option to create a manual backup and restore from it any time. Some data can also be backed up via automatic rotating backups, so you don't have to manually back up your data every day.
Cancel any time from your account or by emailing us. Payments already made are non-refundable beyond the 14-day money-back guarantee, and you'll keep access until the end of your paid period.
